Privacy policy
PRIVACY POLICY
Last updated: January 20, 2026
This Privacy Policy describes how Lost Agenda (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Contact details including your name, address, phone number, and email
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
Account information including your username, password, security questions and other information used for account security purposes
Shopping information including the items you view, put in your cart, saved into your account such as loyalty points, reviews, referrals or gift cards, or purchases
Customer support information including the information you choose to include in communications with us, for example when sending a message through the Services
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify
Our payment processors, who collect payment information such as bank account, credit or debit card information and billing address to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third party libraries and cookies
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges or other transactions, create and manage your account, arrange for shipping, and facilitate returns and exchanges. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
Security and Fraud Prevention
We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
Communicating with You and Service Improvement
We use your personal information to provide customer support and improve our Services. If you are an EEA resident, the legal basis for these processing activities is our legitimate interest in being responsive to you, providing effective services, and maintaining our business relationship with you according to Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.
We use Cookies to power and improve our Site and our Services including to remember your actions and preferences, run analytics and better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively impact your user experience and may cause some features to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Our website also recognizes the Global Privacy Control signal, which enables you to opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing or targeted advertising for the associated browser or device and, if we are able to associate the device sending the signal to an account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy, including:
With vendors or other third parties who perform services on our behalf such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping
With business and marketing partners to provide services and advertise to you. These partners will use your information in accordance with their own privacy notices
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business
In connection with a business transaction such as a merger or bankruptcy
To comply with applicable legal obligations including to respond to subpoenas, search warrants and similar requests
To enforce any applicable terms of service and to protect or defend the Services, our rights, and the rights of our users or others
Disclosures Over the Past 12 Months
We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above.
Category
Identifiers such as basic contact details and certain order and account information
Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information
Commercial information such as order information, shopping information and customer support information
Internet or other similar network activity, such as Usage Data
Geolocation data such as locations determined by an IP address or other technical measures
Categories of Recipients
Vendors and third parties who perform services on our behalf such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
With your consent we may share personal information for the purpose of engaging in advertising and marketing activities.
We have “sold” and “shared” personal information as those terms are defined in applicable law over the preceding 12 months for the purpose of engaging in advertising and marketing activities.
Category of Personal Information
Identifiers such as name, email address and phone number
Commercial information such as records of products or services purchased
Usage Data
Categories of Recipients
Business and marketing partners
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with us, you should review their privacy and security policies and terms. We are not responsible for the privacy or security of such sites. Information you provide on public or semi public venues including third party social networking platforms may be viewable by others without limitation. Our inclusion of such links does not imply endorsement except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided personal information, you may contact us to request deletion.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security measures are perfect, and we cannot guarantee perfect security. Information sent to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.
How long we retain personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute and may apply only in certain circumstances.
Right to Access or Know
Right to Delete
Right to Correct
Right of Portability
Right to Opt out of Sale or Sharing or Targeted Advertising
Restriction of Processing
Withdrawal of Consent
Appeal
Managing Communication Preferences
You may exercise these rights where indicated on our Site or by contacting us using the contact details below.
We may need to collect information to verify your identity before responding. You may designate an authorized agent to make requests on your behalf, subject to verification and proof of authorization. We will respond as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, depending on where you live you may have the right to appeal or lodge a complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities via the official EU channels.
International Users
We may transfer, store and process your personal information outside the country you live in. Your personal information may be processed by staff and third party service providers and partners in these countries.
If we transfer personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or equivalent mechanisms, unless the data transfer is to a country determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.