Refund policy
RETURN & REFUND POLICY
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
• Unworn and unused
• In the same condition as received
• With all original tags attached
• In its original packaging
• Accompanied by a receipt or proof of purchase
Items that do not meet these conditions will not be accepted.
To start a return, you must contact us first at:
lost.agenda@outlook.com
Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us as soon as possible at lost.agenda@outlook.com so we can assess the issue and resolve it.
Non-Returnable Items
The following items cannot be returned:
• Sale or discounted items
• Gift cards
• Custom or personalized products
• Items showing signs of wear, use, washing, or damage
• Items returned without original tags or packaging
If you are unsure whether your item qualifies for a return, contact us before sending it back.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 30 days of receiving the returned item.
Please note that processing times may vary depending on your bank or payment provider.
If you have not received your refund after 30 days, contact us at:
lost.agenda@outlook.com